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Octane Seating

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NetSuite ERP Support

Octane Seating specializes in the design and manufacture of luxury seating solutions for home theaters and entertainment rooms. Committed to quality and innovation, Octane Seating provides premium products to customers worldwide.

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Initial Challenges

> Integration Issues:
Difficulty in managing inventory and orders due to poor integration with Magento and Wayfair.

> Complex Intercompany Transactions:
Challenges in maintaining accuracy and consistency of information across multiple international subsidiaries.

> Need for a Unified Global ERP System:
Required migration to NetSuite OneWorld to unify data and process management internationally and improve operational efficiency.

The solution

Hood River Consulting enhanced Octane Seating's NetSuite ERP system to address these challenges:

> E-commerce Platform Integration:
- Implemented seamless integrations between NetSuite ERP, Magento and Wayfair.
- Optimized inventory management, orders, cancellations, returns, and customer information.


> Migration to NetSuite OneWorld:
- Transitioned processes and customer information to NetSuite OneWorld.
- Facilitated centralized data management and processes for international subsidiaries with multi-currency support.

> Implementation of Customer Center:

- Enabled clients to log into NetSuite with limited access to view invoices, make payments, and track payment history.

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Results

> Operational Efficiency:
Seamless integration with e-commerce platforms improved inventory and order management.

> Centralized Global Management:
Migration to NetSuite OneWorld unified data and processes, reducing errors.

> Enhanced Customer Engagement:
The Customer Center improved transparency and convenience for clients.

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