Trafilea

NetSuite ERP Implementation

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Trafilea is an e-commerce group that builds B2C global brands.

With 5M+ customers and several online stores, Trafilea was ranked in Forbes as one of the Top 25 companies to work remotely.

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The Solution

With a fast and exponential growth culture, Trafilea opted for NetSuite as the best cloud ERP to keep their growth limitless.

They chose wisely.

As part of Phase 1, this solution involved:

 

Integrating several e-commerce stores, in different platforms like Shopify, Amazon, and others, to feed NetSuite and consolidate their orders.

 

Integrate NetSuite with 3 3PLs to fully automate the Allocation + Fulfillment + Shipping processes as efficiently as possible, both for inbound and outbound, keeping inventory levels synced, tracking numbers, and shipping statuses among others.

 

An integration with a returns tool was built, in order to handle Trafilea’s Returns and Refunds process flows for their customers.

 

NetSuite’ Advanced Order Management module setup has made its magic, and the O2C process was fully automated.

 

Apart from all reporting, searches, dashboards and analytics tools creation, the solution also added an integration towards BI tools. The board never had so much visibility of all their different departments and business’ flows. 

Operations, finance, and customer care teams are thrilled to consolidate all their actions in one tool.

More optimizations to come in an exciting Phase 2!